A LPN complains to the charge nurse that an unlicensed assistive person (UAP) consistently leaves the work area untidy and does not restock supplies. What is the best initial response by the charge nurse?
1. Explore for further identification about the nature of the problem
2. Assure the staff nurse that the complaint will be investigated
3. Write down potential solutions to the problems today by shift’s end
4. Add this concern to the agenda of the next unit meeting
1.Explore for further identification about the nature of the problem
Correct Answer
Helping staff manage conflict is part of the charge nurse’s role. It is appropriate to work with the LPN in order to work out problems with minimal intervention from administration when possible. Further definition of the problem and associated issues would be a first step. The nursing process can be used to collect more data before plans or interventions are made.
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